Queue Management System
Queue Management System
Satisfaction Survey
Satisfaction Survey
Satisfaction Survey
Service excellence is a key factor in companies’ perception of quality. A serious failure in service, amplified on social networks or in the media, can destroy at a glance all the work done for years.
zRate is a real-time service evaluation system that allows you to react quickly to changes in quality that can affect your company’s image.
The solution can be used for general service evaluation, in stand alone mode, or be integrated with the zQueue Service Management system, allowing to associate the evaluation of a specific service to the person who performed it.
Know the consumer opinion about your service
Employee performance evaluation system
Employee performance evaluation system
zRate is part of the integrated zQueue Management solution, allowing to associate the quality evaluation of a specific attendance to the person who performed it.
Whenever the customer takes a ticket for a service, a QR Code is printed on the ticket that allows access to a web page where the customer can evaluate the service.
Permanent and immediate feedback from your customers
Rapid action on potential problems to avoid reputational damage
Continuous and detailed assessment of all services and employees
Reduction of operating costs compared to traditional satisfaction surveys
Increased response levels as it is intuitive and immediate
Customisable states for any customer
