Queue Management System

Ticketing System

Queue management system is a solution that both allows the creation and application of statistical data on the effectiveness and productivity of employees, besides managing the waiting queues in an environment with multiple counters and services.

The queue management system provided by Ztech enables the definition of attendance priorities by services and counters and the control of dropouts, allowing the management of customers flow through waiting queues with the issuing of tickets that define the order of attendance.

The benefit of this type of system is the reduction of waiting times, increasing levels of satisfaction, while reducing operational costs and allowing customers a real-time decision-making.

Organized service, happy customers

Waiting is boring. Our system allows you to organize your service while minimizing the feeling of waiting.

Efficiency and resource optimization

Increased efficiency in customer service, contributing to the improvement in the quality of the service provided and customer satisfaction.

Activity analysis and statistical data

Integrated statistical information from the entire service process, allowing adjustments and improvements if necessary.

Tailor made solutions to your needs

We customize all our solutions with your brand’s visual identity. Because each client is unique.

Organized service, happy customers

Waiting is boring. Our system allows you to organize your service while minimizing the feeling of waiting.

Efficiency and resource optimization

Increased efficiency in customer service, contributing to the improvement in the quality of the service provided and customer satisfaction.

Activity analysis and statistical data

Integrated statistical information from the entire service process, allowing adjustments and improvements if necessary.

Customization and design tailored to your needs

We customize all our solutions with your brand’s visual identity. Because each client is unique.

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Queue Management
and Corporate TV

With queues system, integration with the content management system and corporate television is possible, thus combining two efficient means for communicating with the public.

While the customer is not being served, the waiting time is reduced by the presentation of visual, informative, or entertainment content, which entertains and informs.

Promotional, informational content, etc.

Lower perceived waiting time

Wait less boring

Effective and dynamic communication

Influences. Informs. Entertain.

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Integrable solution with several components, for a 100% effective and tailored solution

Our customer service management system can be integrated with the various modules that make up the Ztech solution. Can also be used separately, the various components work as a whole making it a powerful service management tool.

Software for attendance and queue management

We have our own software to manage your attendance in the most efficient way possible.

With zQueue, in addition to the call for tickets, definition of services and organization of attendance, etc., it is possible to create several users with different levels of permission, generate and analyze statistical data such as waiting and attendance times, number of tickets attended per employee, service, etc. This allows you to have an overview of the efficiency levels of the attendance and implement improvements if necessary.

SMS Alerts

Satisfaction Survey

Reports and Statistical Data

Ticket call by beep or voice

Virtual Ticket via cell phone

Integration with content management system

Integration with third-party applications (CRM’s, Webservices, etc.)

Solutions customization with your brand identity

START REDUCING WAITING TIMES NOW

Single
Queue

Fast and efficient queue management, without the need for a ticket. First come, first served.

Virtual
Ticket

Allows issuing a virtual ticket, with notifications for turn arrival and real-time wait control via mobile phone.

SMS
Alerts

SMS notification that your turn is coming. A simple solution to make the wait less tedious.

Satisfaction
Survey

System for evaluating employee performance and customer satisfaction. Fully customizable.

Single
Queue

Fast and efficient queue management, without the need for a ticket. First come, first served.

Virtual
Ticket

Allows issuing a virtual ticket, with notifications for turn arrival and real-time wait control via mobile phone.

SMS
Alerts

SMS notification that your turn is coming. A simple solution to make the wait less tedious.

Satisfaction
Survey

System for evaluating employee performance and customer satisfaction. Fully customizable.

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