Queue Management System

Queue Management System

Satisfaction Survey

Satisfaction Survey

Satisfaction Survey

Icon Inquérito de satisfação, circulo com desenho de telemóvel e aplicação para avaliar o atendimento

Service excellence is a key factor in companies’ perception of quality. A serious failure in service, amplified on social networks or in the media, can destroy at a glance all the work done for years.

zRate is a real-time service evaluation system that allows you to react quickly to changes in quality that can affect your company’s image.

The solution can be used for general service evaluation, in stand alone mode, or be integrated with the zQueue Service Management system, allowing to associate the evaluation of a specific service to the person who performed it.

Know the consumer opinion about your service

Employee performance evaluation system

Employee performance evaluation system

zRate is part of the integrated zQueue Management solution, allowing to associate the quality evaluation of a specific attendance to the person who performed it.

Whenever the customer takes a ticket for a service, a QR Code is printed on the ticket that allows access to a web page where the customer can evaluate the service.

Ztech icon circle Gestão de Atendimento Televisão Corporativa Montra Digital Permanent and immediate feedback from your customers

Ztech icon circle Gestão de Atendimento Televisão Corporativa Montra Digital Rapid action on potential problems to avoid reputational damage

Ztech icon circle Gestão de Atendimento Televisão Corporativa Montra Digital Continuous and detailed assessment of all services and employees

Ztech icon circle Gestão de Atendimento Televisão Corporativa Montra Digital Reduction of operating costs compared to traditional satisfaction surveys

Ztech icon circle Gestão de Atendimento Televisão Corporativa Montra Digital Increased response levels as it is intuitive and immediate

Ztech icon circle Gestão de Atendimento Televisão Corporativa Montra Digital Customisable states for any customer

Gestão filas, sistema de senhas, icon circulo com senha

Ticketing
System

System that manages waiting queues in a multi-counter and multi-service environment.

Icon fila única / single queue, circulo com desenho de ecrã e chamada de senha

Single
Queue

Fast and efficient queue management, without the need for a ticket. First come, first served.

Icon senha virtual, circulo com desenho de telemóvel com senha virtuais no ecrã

Virtual
Ticket

Touchless system, can remove ticket for various services with turn-arrival notification.

Icon Avisos SMS, circulo com desenho de telemóvel e SMS

SMS
Alerts

SMS notification that your turn is coming. A simple solution to make the wait less tedious.

Gestão filas, sistema de senhas, icon circulo com senha

Ticketing
System

System that manages waiting queues in a multi-counter and multi-service environment.

Icon fila única / single queue, circulo com desenho de ecrã e chamada de senha

Single
Queue

Fast and efficient queue management, without the need for a ticket. First come, first served.

Icon senha virtual, circulo com desenho de telemóvel com senha virtuais no ecrã

Virtual
Ticket

Touchless system, can remove ticket for various services with turn-arrival notification.

Icon Avisos SMS, circulo com desenho de telemóvel e SMS

SMS
Alerts

SMS notification that your turn is coming. A simple solution to make the wait less tedious.

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